you can significant improve the quality of internal communcations within your organization by adopting four practices:

  1. Maintain the drip: communicate on a regular basis, even if you don’t have something novel to share
  2. Test before broadcasting: review your communication with a few people before sending it, to improve clarity and avoid blindspots
  3. Build the packet: ensure every communication has a concise summary, link to background context, and an explicit way to ask questions
  4. Use every channel: distribute important information across every relevant channel, including meetings, email, chat, etc

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